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168 - 172 Sussex Gardens Paddington
London, W2 1TP
Terms & Conditions / Privacy Statement and Cookies Policy
- All of our hotels and apartments
are non-smoking hotels. The Hyde Park Hotel Group reserves the
right to charge a guest who is found to be smoking in a
non-smoking room £50.00 for the additional cleaning charges
incurred. Should a guest continue to smoke in a non smoking
room, The Hyde Park Hotel Group reserves the right to have the
guest removed from the hotel.
Cancellation, no-shows and changes policy
- Cancellations may be made without
penalty if made 5 days or more prior to arrival, thereafter
thereafter the entire duration of the accommodation will be
payable and will be charged to the credit or debit card used to
guarantee your reservation.
Reservations made within 48 hours
of the day of your arrival may not be modified or cancelled or
the entire duration of the accommodation will become payable and
will be charged to the credit or debit used to guarantee your
No-show bookings will incur a
charge equivalent to the entire duration of the accommodation.
Any request to cancel a reservation cannot be considered
complete until you receive our cancellation confirmation or
cancellation reference number. Until you do so, your booking
will still be considered valid and cancellation penalties may be
Changes, book-outs and
cancellations by us.
Occasionally, we have to make
changes to and correct errors in our publications and other
details both before and after bookings have been confirmed and
cancel confirmed bookings, and we reserve the right to do so.
- Occasionally, we have to make a
"significant change". "Significant changes" include the
following changes when made before departure; a change of
accommodation to that of a lower official classification or
standard for the whole or a major part of the time you are a
guest, a change of accommodation area for the whole or a major
part of the time you are a guest. If we have to make a
significant change or cancellation, we will advise you as soon
If there is time to do so before
your arrival, we will offer you the choice of the following
options:- 1. (for significant changes) accepting the changed
arrangements or 2. purchasing an alternative stay from us, of a
similar standard to that originally booked if available. 3.
cancelling or accepting the cancellation in which case you will
not be charged by us.
No liability can be accepted where
we are forced to make a change or cancel as a result of unusual
and unforeseeable circumstances beyond our control, the
consequences of which we could not have avoided even with all
due care. No compensation will be payable and the above options
will not be available if we cancel as a result of your failure
to comply with any requirement of these booking conditions
entitling us to cancel (such as paying on time)
- The Hyde Park Hotel Group reserve
the right to book you into another hotel of a similar category,
should the service or accommodation you require not be available
due to unforeseen circumstances.
- In all cases, our
liability for significant changes and cancellations is limited
to offering you the above mentioned choices. We regret we cannot
pay any expenses, costs or losses incurred by you as a result of
any change or cancellation.
We will not be responsible for any
injury, illness, death, loss (for example loss of enjoyment),
damage, expense, cost or other sum or claim of any description
whatsoever which results from any of the following:
fault of the person(s) affected or any member(s) of their party
2. The fault of a third party not
connected with the provision of your stay which we could not
have predicted or avoided or
3. An event or circumstance which
we, or the supplier of the service(s) in question could not have
predicted or avoided even after taking all reasonable care.
4.The fault of anyone who is not carrying out work for us
(generally or in particular) at the time.
addition, we will not be responsible where you do not enjoy your
stay or suffer any problems because of a reason you did not
inform us of when you made your booking or where any problems
you suffer did not result from any breach of our contract or
other fault of ourselves.
The Hyde Park Hotel group is not
liable for any loss or damage to the property of the Client or
any person as may occur within the constraints of the Hotel
Proprietors Act 1956
- In the event of an insurance
claim you must provide us and our insurers with any assistance
we may reasonably require. You must also agree to cooperate
fully with us and our insurers if we or our insurers want to
enforce any rights which are transferred.
- In the public areas of our hotels
CCTV is in operation and hard disk recordings may be made. This
activity is carried out for the security of all our guests' and
Complaints or Comments
- Any complaint or comment
regarding a stay with The Hyde Park Hotel group should be made
in the first instance to the hotel's duty manager at the time of
your stay so that it can be resolved at the time. Any verbal
notification must be put in writing and given to the Duty
Manager as soon as possible. If you are still dissatisfied, you
must notify us at the earliest opportunity. If you remain
dissatisfied, however, you must email
firstname.lastname@example.org within 7 days of the end of the stay
you have purchased from us giving your booking reference and
full details of your complaint. We regret we cannot accept
liability if you fail to notify the complaint or claim entirely
in accordance with this clause.
- When you book with us, you accept
responsibility for any damage or loss caused by you or any
member of your party. Full payment for any such damage or loss
must be paid direct at the time to reception. If you fail to do
so, you will be responsible for meeting any claims subsequently
made against us (together with our own and the other party's
full legal costs) as a result of your actions.
- We expect all guests to have
consideration for others. If in our reasonable opinion or in the
reasonable opinion of any other person in authority, you or any
member of your party behaves in such a way as to cause or be
likely to cause danger, upset or distress to any third party or
damage to property, we are entitled, without prior notice, to
terminate the stay of the person(s) concerned. In this
situation, the person(s) concerned will be required to leave the
accommodation or other service. We will have no further
responsibility toward such person(s). No refunds will be made
and we will not pay any expenses or costs incurred as a result
of the termination.
The Hyde Park Hotel Group may
charge for missing or damaged items in your room during your
Although every effort has been made
to ensure the accuracy of the information contained online, we
cannot accept responsibility for any errors or omissions, and
reserve the right to vary, amend, supplement or cancel any of
the information or offers featured online at any time.
Park Hotel Group cannot accept liability for any information,
errors or omissions supplied by a third party and reserves the
right to change such information, products or services at any
time. Upon being notified about any errors we will do our best
to rectify them as soon as possible. The Hyde Park Hotel group
cannot warrant that the site is free from infection by viruses,
contamination or any destructive elements. The Hyde Park Hotel
Group cannot be held liable for any loss, damage or claims
arising from interruption, inability to access the site, loss or
incompletion of a transaction.
Statement & Cookies Policy
privacy is very important to us. To help protect your privacy,
we adhere to the following guidelines:-
This web site will explicitly
ask when it needs information that personally identifies our
customers or allows it to contact our customers (“Personal
When possible, this web site will provide our customers with the
means to make sure that Personal Information is correct and
personal information entered during the process of our secure
online booking, these information are encrypted and securely
coded through the SSL Certificate installed, which helps encrypt
the information securely.
All personal information provided
by the guests are kept securely and are not shared with any
Only if our customers have accepted, then only
their contact details are used for Hotel’s internal online
marketing for sending offers, newsletters and promotions.
This Web site may disclose
Personal Information if required to do so by law or in the good
- faith belief that such action is necessary to (a) comply with
applicable law or with legal process; (b) protect and defend the
rights or property of the hotel or this site, and (c) act under
exigent circumstances to protect the personal safety of users of
the hotel, the site, or the public.
If at any time a customer
believes that this web site has not adhered to these principles,
please notify us immediately and we will use all commercially
reasonable efforts to promptly determine and correct the
Our customers should also be
aware that information and data may be automatically collected
through the standard operation of our internet servers and
through the use of “cookies”.
“Cookies” are small text files a web site can use to recognise
repeat users, facilitate the user’s ongoing access to and use of
the site and allow a site to track usage behaviour and compile
aggregate data that will allow content improvements and targeted
Cookies are not programs that come onto a system and damage
files. Generally, cookies work by assigning a unique number to
each customer that has no meaning outside the assigning site. If
you do not want information collected through the use of
cookies, there is a simple procedure in most browsers that
allows a customer to deny or accept the cookie feature; however,
you should note that cookies may be necessary to provide
customers with certain features.
What are cookies?
Where we use the word ‘device', we mean the computer, mobile
phone, tablet or other device you use to access the internet.
Cookies are created when you visit a website that uses
cookies. Cookies are small files of letters and numbers. These
files are either stored in the memory of your device or are
placed on the hard drive of your device.
If you'd like to
read more about cookies, we think this website contains a lot of
helpful information: http://www.aboutcookies.org/default.aspx
distinguish you from other users of this website and to provide
increased functionality on our website. This helps us to provide
you with a better user experience and also allows us to work to
improve our website.
We don't use any of our cookies to
collect personal information about you, only anonymous
information. We don't use any of our cookies to target you with
Please note that not all the cookies
on our website are set by us (see Cookies set by third parties
What cookies do we use?
We use two
different types of cookie: Strictly Necessary Cookies and
Strictly Necessary Cookies - These
cookies are essential. Without them, you wouldn't be able to
move around our website or use its features. We use these
Allow your computer to be recognised within a website so any
page changes, item or data selection is remembered; and
Detect software on your device which enables content on our
These cookies are only
stored for the duration of your visit to our website.
Performance Cookies - These cookies aren't essential but they
provide us with useful anonymous information about how people
use our website. Without them, it would be difficult for us to
understand how our website is performing and we may miss out on
the opportunity to make improvements that could enhance your
user experience. We use these cookies to:
Obtain statistics about how our website is used (including which
pages are visited most often and how users came to visit our
Evaluate website performance; and
Help us ensure that the content and features on our website are
relevant for your future visits.
How to control cookies
How to control cookies on this and other websites: You can
use your web browser (e.g. Internet Explorer, Google Chrome,
Safari etc) to allow, switch off or delete cookies on this and
other websites. Each web browser is different so check the
‘Help' function of your particular browser to determine how to
update your cookie settings. If you are having difficulty
updating your cookie settings, we recommend the website:http://www.aboutcookies.org/default.aspx.
It contains a step by step guide explaining how to update your
cookies settings on most web browsers. Please note that, in a
few cases, switching off or deleting cookies may reduce the
functionality of or prevent access to certain websites
(including this website).
Cookies set by third parties
We use a number of social media tools and external
applications to enhance your interaction with this website - for
example, we sometimes embed videos from YouTube. As a result,
you may be sent cookies from these third party websites. We do
not control these cookies and we suggest you check these third
party websites for more information about the cookies they use.
Please also see How to control cookies on this and other
websites above for guidance on how you can switch off or delete
cookies on other websites.